Reference

Terms & Conditions That Govern Your Account

These Terms & Conditions set out the rules under which your cuan247 account operates — covering eligibility, account conduct, payment use through DANA, OVO, GoPay and QRIS, and…

Account Eligibility RulesPayment Terms: DANA, OVO, GoPay, QRISAccount Conduct StandardsWithdrawal & Verification PolicyDispute Resolution Process
cuan247 Terms & Conditions That Govern Your Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or if you believe a term has been applied incorrectly to your account, our support team…

Live Chat Open the live chat window from your account dashboard any time between 00:00 and…
Email Support Send a detailed description of your terms concern to our support address.
WhatsApp Message our verified WhatsApp number for urgent terms clarifications.
ACCOUNT INTEGRITY

How We Handle Your Data and Account Security

Your account data is processed and stored according to the obligations set out in these Terms & Conditions.

Data Retention

We keep your account records, transaction logs and payment history — across DANA, OVO, GoPay and QRIS — for the…

Cookie Policy

Our platform uses session cookies to keep your account active and preference cookies to remember your lobby settings.

Account Security

All account passwords are stored in encrypted form. We will never ask for your password via chat, email or WhatsApp.

Payment Record Handling

Every deposit and withdrawal processed via DANA, OVO, GoPay or QRIS is logged against your account ID.

Requesting Term Changes

If you believe a term change affects your existing account unfairly, submit a written request through email support within 14…

Who to Contact

For terms-related data requests, clause disputes or account-conduct queries, direct all correspondence to our dedicated terms support desk.

Your Terms & Conditions Questions Answered

These are the questions we receive most often about the Terms & Conditions that govern cuan247 accounts. Each answer references the specific policy area so you can locate the relevant clause in the full document. If your question is not listed here, contact support via live chat for a direct response.

The terms take effect the moment you open your account and remain in force for as long as the account is active. Every deposit via DANA, OVO, GoPay or QRIS, every wager placed and every withdrawal processed is governed by the version current at that time.

Updated terms are posted on this page and become effective immediately. You will see a notice in your account dashboard. Continued use of your account after publication means you accept the revised version. You may close your account before accepting if you disagree.

Yes. These terms set out how payment transactions — including DANA, OVO, GoPay and QRIS — are processed, verified and recorded against your account. Your payment provider's own terms also apply separately. Both sets of terms operate in parallel for each transaction.

Contact support via live chat or email within 14 days of the event you are disputing. Include your account ID, the date of the transaction and the specific clause you believe was applied incorrectly. We aim to resolve all term disputes within 5 business days.

Yes. Email support with your account ID and a written data-access request. We will compile a summary of your stored records — including payment history via DANA, OVO, GoPay or QRIS — and deliver it to your registered email within 7 business days.

You must not use your account to process payments on behalf of a third party, attempt to circumvent verification steps or provide false information during account registration. Breaching these conduct rules may result in account suspension pending a review by our team.

Yes. Availability of specific account features, game categories such as Dragon Tiger or Aviator, and certain payment options depends on local law in your region. We apply these restrictions automatically based on your account registration details and applicable Indonesian regulations.