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How We Protect Your Information on cuan247

When you open an account with us, your personal details, payment records and account activity are secured with industry-standard encryption.

End-to-end encrypted depositsLocal payment data stays localAccount access logs you can review
Explore the Lobby Read FAQ
cuan247 How We Protect Your Information on cuan247
REACH US ABOUT PRIVACY

How to Request Changes or Ask Questions

You have the right to ask us what data we hold about you, request corrections, or ask for deletion where the law allows.

Email Support Send privacy requests to [email protected]. Include your account email and the specific information you'd…
Live Chat (In-Lobby) Open your account and navigate to the support widget in the bottom-right corner.
Account Settings Go to your Profile menu, select 'Data & Privacy', then 'View My Information' to…
DATA HANDLING & SECURITY

What We Do With Your Information

Every piece of data you give us serves a specific purpose: identity verification keeps fraudsters out and protects your account; payment details are encrypted and stored securely so…

Encryption & Storage

All passwords are one-way hashed before storage; payment tokens expire automatically.

Access Control

Only our compliance, support and payment-processing teams can view account details, and only when you've asked a question or a…

Data Retention

Account information stays on file as long as your account exists.

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS gateways) and our licensed anti-fraud partner.

Breach Notification

If any unauthorised access occurs, we notify you by email within 24 hours and file a report with the Indonesia…

Your Right to Delete

Request permanent deletion of your account and personal data anytime.

Frequently Asked About Your Data

Players in Surabaya, Bandung and across Indonesia often ask the same questions about how we handle accounts and personal information. Here are the answers that matter most.

Yes. Open your account, go to Profile → Data & Privacy → View My Information. You'll see your name, email, phone, address, deposit and withdrawal history, game activity, device history and support tickets. Download a complete copy as a PDF anytime. If you spot an error, use the 'Request Correction' button on the same page.

Your profile is marked inactive immediately. We keep transaction records for seven years per Indonesia's financial authority rules. Your name, address, phone and email are erased after 90 days unless a dispute or regulatory inquiry is open. You can request permanent deletion sooner by contacting [email protected].

No. We never sell, rent or share your personal data with marketers, brokers or other third parties. We share only with payment processors (DANA, OVO, GoPay, QRIS providers) and our anti-fraud partner, purely to protect your account and complete your transactions.

We do not store your payment credentials. When you choose a method, you're redirected to the official DANA, OVO, GoPay or QRIS app to approve the payment. We receive only a token confirming the transfer succeeded. Your bank login and PIN never reach our servers.

Cookies are small files websites store on your device to remember preferences. We use essential cookies only to keep you logged in and to prevent fraud. We do not use tracking cookies to follow you across the web. You can disable non-essential cookies anytime in your browser settings without losing account access.

Betting history is permanent for regulatory compliance. However, you can hide individual game records from your public stats by using the Privacy Filter in your Profile settings. Transaction records cannot be deleted while your account is open, but they are erased seven years after account closure.

Contact [email protected] immediately with details of what you've noticed. We investigate within three business days and reply with findings and any actions taken. You can also file a complaint with Indonesia's Financial Services Authority (OJK) if you believe we've violated their data protection rules.

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